Privacy Policy
This page provides a detailed explanation of how your personal information is collected, stored, used, and kept secure.
This Privacy Policy ("Policy") applies to the acd77 platform. When you use the acd77 website, create an account, or use our services, you agree to the terms of this Policy. We treat your privacy with the utmost importance and keep your information secure through the latest security measures, including SSL encryption.
Please read this Policy carefully. If you have any questions, contact our support team.
1 What Information We Collect
acd77 collects the following types of information in order to provide its services:
Personal Identification Information
Information collected from you during account registration and verification:
- Full name
- Date of birth
- Email address
- Mobile number
- National ID card or passport details (where applicable)
Financial Information
Information collected to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Balance and bonus records
Technical and Usage Information
Information collected automatically when you use the site:
- IP address and device type
- Browser and operating system information
- Pages visited and session duration
- Information obtained from cookies and tracking technologies
Gaming Activity Information
Information related to your activity on the platform:
- Betting history and results
- Play time and preferred games
- VIP level and points details
- Record of promotional offers received
2 Purpose of Using Information
acd77 uses your information only for the following purposes:
Account Management: To create, verify, and manage your account and to confirm your identity.
Processing Financial Transactions: To securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay.
Service Improvement: To analyze user preferences in order to improve the platform experience and add new games and features.
Customer Support: To resolve your issues and provide proper assistance via 24/7 live chat and email.
Fraud Prevention: To detect and prevent unauthorized access, financial fraud, and illegal activity.
Responsible Gaming: To identify signs of excessive play and arrange support when needed.
Promotional Communication: To send you information about bonuses, offers, and relevant updates with your consent.
3 Sharing Information with Third Parties
acd77 never sells your personal information. Information may only be shared with third parties in the specific circumstances described below:
Service Provider Partners
Information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), and technology infrastructure providers only to the extent necessary to operate the service. These partners are required to comply with our Privacy Policy.
Legal and Regulatory Obligations
Information may be disclosed based on a court order, legal process, or a valid request from a regulatory authority. In such cases, we will provide only the information that was requested and will notify you if legally permitted to do so.
Cases Where Information Is Not Shared
acd77 never shares information in the following cases:
- Selling information to marketing or advertising companies
- Sharing information with third parties without your consent
- Using information for any purpose unrelated to the operation of the service
- Transferring information to other gambling establishments or competing organizations
4 Cookies and Tracking Technologies
acd77 uses cookies and similar technologies to operate the website properly and to improve your experience.
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain your login session, verify security, and save user preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages of the site are used most frequently and to improve the performance of the platform. The information collected remains completely anonymous.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalized experience options. They make each of your visits more convenient.
Cookie Controls
You can control or delete cookies at any time from your browser settings. However, deleting certain cookies may disrupt specific functions of the site.
5 Data Security Measures
acd77 follows industry-leading security practices to protect your information.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, which safeguards your information from third-party access.
Secure Servers
Your information is stored on secure, controlled servers, and firewalls and other technologies are used to prevent unauthorized access.
Access Controls
Only authorized personnel can access the necessary information. All staff are required to comply with confidentiality agreements.
No technology method can guarantee 100% security. If you believe your account security has been compromised, contact us immediately at [email protected].
6 Data Retention Period
acd77 retains your information for as long as your account is active or as needed to provide the service. Even after an account is closed, information may be retained for a specific period for the following reasons:
- To meet legal obligations and maintain records
- To keep transaction records for the resolution of financial disputes
- As evidence in fraud investigations or legal proceedings
- Responsible gaming records, which may be needed later at your request or ours
Once the above obligations have expired, we take appropriate steps to securely delete your information.
7 Your Rights
As a user of the acd77 platform, you have the following rights regarding your own information:
Right of Access: You may find out at any time what information we hold about you. Upon request through the support team, the information will be provided within a set timeframe.
Right to Rectification: You have the right to request correction if any of your information is inaccurate or incomplete.
Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing: You have the right to object to the processing of your information for marketing communications and to opt out at any time.
Right to Data Portability: In certain circumstances, you may request a copy of your information in a machine-readable format.
To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat.
8 Protection of Minors
acd77 is strictly a platform for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age is verified during the account registration process, and no person under the age of 21 is able to create an account.
If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately at [email protected].
9 Third-Party Services
The acd77 platform integrates services from various technology partners, including game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third-party services have their own privacy policies, for which acd77 is not responsible.
For payment services — bKash, Nagad, Rocket, or Upay — your information during transaction processing is also governed by the respective service's policies. We recommend that you read the privacy policies of those services as well.
10 Changes to This Policy
acd77 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will:
- Update the "Last Updated" date at the top of this page
- May display a notice on the site
- May notify you of the changes by email to your registered address
Continuing to use the platform after any changes will be considered as your acceptance of the updated Policy. Therefore, it is recommended that you check this page regularly.
11 Contact and Support
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact acd77:
Email: [email protected]
Live Chat: Active 24/7 — support available in Bengali and English
We will do our best to respond to your questions as soon as possible.